Here to
help you

Direct help with choosing a size, tracking an order, or using your 30-day home trial or 1-year warranty

Questions before or after your order? Reach our team directly at support@velmeno.com.

Every order includes our 30-day home trial and 1-year limited warranty—handled directly by Velmeno, never routed to a third-party call center.

1. Tell us which mat size you have or are considering (Mini 20" × 20", Core 39" × 20", or Full body 75" × 31").
2. For an existing order, include your order number and a brief note on how we can help.
3. If reporting transit damage or a warranty issue, attach a clear photo if convenient. Never send payment-card numbers by email.

Read our 30-day home trial & returns policy, 1-year limited warranty and shipping policy.