1-year limited warranty and consumer guarantees
Updated 12 November 2026
Velmeno 1-Year Limited Warranty
Every Velmeno Mini, Core and Full-body mineral mat is backed by our 1-year (12-month) limited warranty from the date of delivery under normal home use, across the United States, Canada, the United Kingdom, Ireland and Australia.
What the 1-year warranty covers
- Carbon-fiber heating element and internal thermal assembly
- Internal temperature sensors and overheat-protection components
- PEMF electromagnetic coils (1–30 Hz system)
- Visible photon LEDs integrated into the mat surface
- Handheld digital controller, display and detachable power/connector leads
- Manufacturing defects in channel seams, mesh binding and PU backing
How we put things right
If a covered defect occurs within 1 year of delivery, email support@velmeno.com with your order number and a description of the issue. Velmeno handles all warranty claims directly. If your controller or mat has a covered fault, we will send a free replacement component or replacement mat (or issue a full refund if a replacement is unavailable), and Velmeno covers all warranty shipping costs.
What is not covered by the voluntary 1-year warranty
Our voluntary 1-year limited warranty applies to personal household use in accordance with your model’s operating instructions. It does not cover commercial or clinic use, cosmetic wear from ordinary use, liquid immersion or folding damage contrary to instructions, unauthorized modification, accidental physical damage, or operating a 110–120V mat on an incompatible voltage supply.
Mandatory statutory consumer guarantees (never limited by this warranty)
Our 1-year limited warranty gives you specific additional benefits and operates alongside, and never instead of, mandatory rights under applicable law:
- United States: Applicable federal and state consumer protections and implied warranties remain in force and are not disclaimed during the warranty term. Some states provide additional rights that vary by state.
- Canada: Applicable provincial and territorial legal warranties of quality, safety and durability—including Quebec legal warranties—remain in full force.
- United Kingdom: Consumer Rights Act protections and remedies for goods that are faulty, misdescribed or not of satisfactory quality remain in force.
- Ireland: Statutory conformity, quality and durability protections under Irish consumer law remain in force.
- Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage, and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Also see our 30-day home trial, returns and refunds policy. For any product or warranty support, email support@velmeno.com.