30-day home trial, returns and refunds
Updated 12 November 2026
We want you to feel completely confident bringing Velmeno into your home. Every Velmeno mineral mat includes a 30-day home trial across the United States, Canada, the United Kingdom, Ireland and Australia, alongside all mandatory statutory consumer rights that apply in your country.
30-Day Home Trial & Voluntary Returns (US, Canada, UK, Ireland & Australia)
- 30-day window: Notify us at support@velmeno.com within 30 days of delivery with your order number if you wish to return your mat for any reason.
- Return condition: Return the mat in clean, undamaged original condition together with its handheld digital controller, power cord, instructions and original packaging.
- Return shipping: For voluntary change-of-mind returns under the 30-day home trial, the buyer covers tracked return shipping to the designated return address we provide by email. There is no restocking fee when returned in clean, undamaged condition.
- Faulty, damaged or incorrect items: If your mat arrives faulty, damaged in transit or incorrect, Velmeno covers return or replacement shipping free of charge.
- Fast refunds: Once your return is received and inspected (or earlier where required by applicable statutory cooling-off law), we issue your refund to your original payment method within 5–10 business days.
Our 30-day home trial is an additional commercial commitment from Velmeno; it never restricts or shortens any stronger statutory cancellation or fault remedy available under your local law.
United States
US customers enjoy our 30-day home trial above. In addition, nothing in this policy excludes or limits any cancellation right, refund remedy, implied warranty or mandatory consumer protection available under applicable US federal or state law.
Canada
Canadian customers enjoy our 30-day home trial above. All mandatory provincial and territorial legal warranties, quality and durability protections, online-contract cancellation rights and remedies for faulty or misdescribed goods remain in full force, including applicable Quebec legal warranties.
United Kingdom
UK customers enjoy our extended 30-day home trial in addition to statutory rights under the Consumer Contracts Regulations and the Consumer Rights Act. Under UK statutory cooling-off rules, you may cancel an online purchase without giving a reason within 14 days after receiving the goods and send them back within a further 14 days (for statutory cancellations exercised within 14 days, we also refund any standard outward delivery charge paid and process refunds within the statutory 14-day timeframe where applicable). Faulty, misdescribed or unfit goods remain covered by full statutory remedies including the short-term right to reject, repair, replacement, price reduction or refund.
Ireland
Irish customers enjoy our extended 30-day home trial in addition to statutory cooling-off rights (14 days after receipt to notify, plus 14 days to return, with standard outward delivery refunded where required by law) and full Irish statutory remedies for faulty, misdescribed or unfit goods.
Australia
Australian customers enjoy our 30-day home trial in addition to non-excludable guarantees under the Australian Consumer Law. For a major failure, you are entitled to reject the goods and choose a refund or replacement, or keep them and seek compensation for any drop in value, plus compensation for reasonably foreseeable loss or damage as required by law. For a minor failure, we will provide a repair, replacement or refund within a reasonable time.
Faulty, damaged, incorrect or missing goods: all destinations
Email support@velmeno.com with your order number and a brief description of the issue. Photos or short video are helpful for fast diagnosis, though never an unlawful barrier to exercising statutory rights. Stop using any electrical mat or cord that appears damaged or unsafe.
Velmeno handles your claim directly—you never have to chase the factory. Necessary reasonable return or collection costs for qualifying faults are covered free by Velmeno.
Optional cancellation form
A simple email to support@velmeno.com with your order number is all you need. If you prefer, you may also copy this optional statutory notice:
To: Velmeno, support@velmeno.com
I hereby give notice that I wish to return / cancel my contract of sale for the following goods:
Ordered on / received on:
Order number:
Customer name:
Customer address:
Date:
If applicable law gives you stronger rights than any summary above, that law always prevails.