30-day home trial · 1-year warranty
Your questions answered
Which size is right for me?
Choose Mini (20" × 20" / 50 × 50 cm, $139) for a reading chair, footrest or under-desk warmth; Core (39" × 20" / 100 × 50 cm, $399, free US shipping) as our most popular size for your back, hips and legs on a sofa or bed; or Full body (approx. 75" × 31" / 190 × 80 cm, $879, free US shipping) when you want full-length room to stretch out.
How does the 30-day home trial work?
Try your Velmeno mat at home for 30 days from delivery across the US, Canada, UK, Ireland and Australia. If it is not the right fit, email support@velmeno.com within 30 days of delivery and return it in clean, undamaged original condition with the controller, cord and packaging for a refund to your original payment method within 5–10 business days. Return shipping is covered by the buyer for change-of-mind returns, and covered free by Velmeno if an item arrives faulty or damaged.
What does the 1-year limited warranty cover?
Every Velmeno mat includes a 1-year limited warranty covering the carbon-fiber heating element, temperature sensors, PEMF coils, visible LEDs and handheld digital controller under normal home use—alongside all mandatory statutory consumer guarantees.
How warm does the mat get, and how long is a session?
You set both warmth and session length (5–60 min) on the handheld digital controller. Mini and Core feature a 77–176°F / 25–80°C controller setting range, while Full body follows its dedicated model operating guide. Controller settings measure internal heating rather than skin temperature—always start gently and follow your model’s instructions.
Are the 1–30 Hz PEMF settings sounds or vibrations?
No—PEMF stands for pulsed electromagnetic field. Built-in coils produce an adjustable 1–30 Hz pulsed magnetic field, separate from heat. It is not sound volume or mechanical massage vibration, and you can switch PEMF on or off independently.
How do the visible photon lights differ from the warmth?
The carbon-fiber layer provides the infrared warmth, while the visible surface LEDs have their own independent button on the controller. Mini and Core each feature 6 red lights; Full body features 24 lights (8 red, 8 green and 8 blue).
What plug, shipping & safety details should I know?
US and Canadian orders include a matching US 110–120V plug (UK, Ireland and Australia receive their country-matched plug), import duties are covered by Velmeno, and tracked delivery takes an estimated 8–10 business days. Ask a qualified healthcare professional before use if you have an implanted electronic device, are pregnant, have reduced heat sensitivity or a medical condition.