Shipping and delivery
Updated 12 November 2026
Destinations, sizes and standard shipping
We deliver to the United States, Canada, the United Kingdom, Ireland and Australia. All prices are shown and charged in USD:
- Mini — 20" × 20" (50 × 50 cm): USD 139, plus USD 39 standard shipping per order containing Mini
- Core — 39" × 20" (100 × 50 cm): USD 399, with free standard shipping included
- Full body — Approx. 75" × 31" (190 × 80 cm): USD 879, with free standard shipping included
The USD 39 Mini shipping charge applies once per order containing a Mini mat, including mixed orders. Your exact shipping total is always shown before payment.
Tracked dispatch, delivery timing and country-matched plugs
Estimated tracked standard delivery: 8–10 business days to the United States, Canada, the United Kingdom, Ireland and Australia (excluding weekends and public holidays). This is an estimated delivery window rather than a guaranteed arrival date.
Every order ships with the electrical version and plug matched to your delivery country—including a US 110–120V plug for United States and Canadian deliveries, and country-matched plugs for the United Kingdom, Ireland and Australia.
Delivery estimates never limit your legal rights for late or missing deliveries. If a shipment is delayed, we provide the notices, cancellation options and refunds required by applicable law. A parcel is not treated as delivered merely because it has been handed to a carrier.
Import duties Covered & checkout taxes
Import duties are covered by Velmeno for deliveries to our supported destinations. Any applicable local sales tax, VAT or GST required at checkout is disclosed clearly before payment.
30-day home trial, warranty and delivery support
Every order is backed by our 30-day home trial and returns policy and our 1-year limited warranty, in addition to mandatory statutory consumer rights.
For shipping, tracking or order enquiries, email support@velmeno.com.